Payment and delivery of goods

Delivery of goods by Nova Poshta service

Delivery to any city in Ukraine is carried out using the Ukrainian delivery service Nova Poshta.

Your parcel will be delivered within 1-2 days after the departure date and depends on the operator’s delivery to your city.

When making purchases in our online store, in the order form, select the name of your city or town, branch number and enter your personal data.

Also, when you select, you will be able to choose the numbers of parcel terminals in your city.

Please note that if the selected parcel terminal is busy when sending, the carrier will redirect to the post department closest to the parcel terminal.

The manager does not approve this when sending - this is done automatically when sending.

The parcel will be delivered to the branch of your choice.

When placing an order you should note:

• The cost of cash on delivery is 20 UAH + 2% of the cash on delivery amount.

• The weight of the parcel (actual or volumetric) is calculated according to the tariffs of the courier service.

• The cost of shipping is paid by the recipient, according to the carrier's tariffs.

Delivery by Nova Poshta courier

If courier delivery by Nova Poshta is possible in your city, you can select the delivery method “Nova Poshta Courier” in the cart when placing an order.

When placing an order you should note:

The cost of cash on delivery is 20 UAH + 2% of the cash on delivery amount.

The weight of the parcel (actual or volumetric) is issued at the Nova Poshta warehouse and is calculated according to the tariffs of the courier service.

The cost of delivering the parcel by courier is paid by the recipient, according to the carrier's tariffs.

There are no shipments by other postal operators.

Methods of payment for goods

Cash on delivery (for part of the order) at Nova Poshta branches.

All orders are sent with prepayment (partial or full payment).

Goods are not sent by cash on delivery without prepayment.

Orders over 995 UAH are sent with an advance payment of at least 150 UAH.

1000-1500 UAH-200 UAH,

1500-2000 UAH-300 UAH,

2000-3000 UAH-400 UAH.

from 3000 -5000 UAH - 500 UAH.

more than 5000 UAH-1000 UAH.

The prepayment is deducted from the total amount of the order.

If you pay in full for your order, there is no cash on delivery upon dispatch.

In case of refusal of goods at the postal operator's office, the prepayment is not refunded (compensation for delivery).

Minimum order amount 450 UAH - delivery with 100% payment.

International shipments are sent at a cost of 200 UAH per order.

If prepayment is received before 13:00, the goods are shipped the same day.

After receiving prepayment after 13:00, orders are sent the next day.

The store manager has the right to refuse any customer's order - without giving reasons.

For legal entities.

If your company is a legal entity, you have the opportunity to pay for your order by bank transfer with an invoice after receiving the invoice information.

Online payment through the Fondy payment service

Exchange and return

Returns and Exchanges
Dear Customer,

According to the Resolution of the Cabinet of Ministers of Ukraine dated March 19, 1994, No. 172 (Annex No. 3), products of proper quality presented on our website belong to the category of goods that are not subject to return:

Non-food products:

• Garment and knitwear products
• Feather and down products
• Bedding

If the delivered item does not match what you ordered, we will either refund your money or exchange the item. In case of return, the packaging must remain intact, and tags and completeness must be present.

In cases where the customer agrees to an exchange, the client pays for the shipping costs of the exchanged item.

More details about returns and exchanges can be found in the Law of Ukraine “On Consumer Protection.”

(As amended by Resolutions of the Cabinet of Ministers No. 1317 from 20.08.2003, No. 1642 from 13.12.2004, and No. 1173 from 07.12.2005) According to GOST 19917-93, a mattress falls under the category "Furniture for sitting and lying." Pillows, mattress toppers, bedding, blankets, duvets, and other bedding items fall under the category "Garment and knitwear products."

The store reserves the right not to consider requests and complaints in cases where defects, damage, or discrepancies not covered by the warranty are discovered after the parcel has been collected from the courier or the delivery company branch.

Excerpts from the Law of Ukraine "On Consumer Protection" (No. 3161-IV dated 01.12.2005):

"Exchange of non-food products of proper quality is permitted if the product has not been used, retains its marketable condition, consumer properties, seals, factory labels, and the sales receipt or cash receipt provided to the customer with the product. A list of goods that are not subject to exchange under the terms specified in this article is defined by the Law of Ukraine."

"The consumer has no right to refuse a product of proper quality that has individually defined properties, if such a product can be used exclusively by the consumer who purchased it."

Please choose your product carefully!
According to GOST 31307:2005 PS1554-99 with amendments from 01.01.2007 “Bedding. General technical requirements”, the international standard applies to bedding: duvet covers, sheets, pillowcases, duvets, pillows, and mattress toppers – all these products fall under the category of garment products and are not subject to exchange or return in accordance with the Law of Ukraine "On Consumer Protection".

(As amended by the Resolution of the Cabinet of Ministers No. 1173 from 07.12.2005)
Pillows, mattress toppers, bedding, blankets, duvets, and other bedding items are classified as “Garment and knitwear products.”